An absolute disgrace of a company despite booking months in advance less than 24hrs due in france told no van available staff are rude manager is an absolute joke. Never use unless you want to be let down and dealt with by poor staff.Disgusting how we were treated
My father had a car from here as a courtesy car via Nissan.The only time he drove was back to the Nissan dealer to collect his car. Over a week later he has a letter telling him he had damaged the car, not only on the outside but in the boot which he never even opened. They charged him over 700.00 which they had already taken from his account. Even though he had dropped the car off on the Friday it was not collected until the following Monday from the main dealer but Europcar said he was still liable for any damage up to 6 hours after dropping it back. Neither Europcar or the Nissan dealers are interested in how this happened so I think our only option will be to take this as far as we can through the courts.
Very friendly car waiting for me outside took 5mins inside then on my way very easy and simple
Hiring the van was no trouble and the staff were polite and efficient. However I paid for collection which was less successful. The staff failed to collect the van when specified on the booking, which led to several attempts where they either didn't bother to turn up as arranged or arrived early or late then immediately left. The mobile number used was off and the office was contactable. When I queried if i'd be charged for this - I was told no. This was however not true as I was billed several days later for an extra day rental and failed collection charge which I am still trying to recover. The complaints process is shocking and the staff on the customer services line are unhelpful.As such cannot recommend using the collection service as it turned out to cost 70+ and an undue amount of stress for something supposed to improve the experience.Very disapointing
Turned up to no car, told to wait 45 minutes, asked again, told another hour. Still waiting.....don't care and very unhelpful attitude from manager. One of the lovely valets has taken pity on me and made me tea as I am stranded on an industrial estate in Wellingborough...If I had a choice I'd have walked away....Update: A car eventually arrived 4 1/2 ,hours later.
Europcar Wellingborough is a UK Car Rental based in Wellingborough, East Midlands. Europcar Wellingborough is located at 3 Morris Cl, Wellingborough NN8 6XF, UK.
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